Terms and Conditions

Introduction

These Terms and Conditions ("Terms") govern your access to and use of the EVERCREST HOLDINGS LTD website ("Website"), products, and services. By accessing or using our Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website or use our services.

These Terms constitute a legally binding agreement between you and EVERCREST HOLDINGS LTD ("Company", "we", "us", or "our"). Please read them carefully before using our Website or services.

Use of the Website

Eligibility

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use this Website. By using this Website, you represent and warrant that you meet all eligibility requirements.

Account Registration

To access certain features of the Website, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account.

Prohibited Uses

You agree not to use the Website or its content:

• For any unlawful purpose or in any way that violates any applicable local, national, or international law or regulation
• To transmit or procure the sending of any advertising or promotional material without our prior written consent
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which may harm the Company or users of the Website
• To attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer, or database connected to the Website
• To attack the Website via a denial-of-service attack or a distributed denial-of-service attack

Products and Orders

Product Information

We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions, pricing, or other content on the Website is accurate, complete, reliable, current, or error-free.

All features, specifications, and prices of products are subject to change without notice. We reserve the right to limit quantities of any products or services that we offer.

Order Acceptance and Processing

Your receipt of an order confirmation does not constitute our acceptance of your order. We reserve the right to accept or decline your order for any reason up until the time of shipment.

Before accepting your order, we may require additional information or verification to confirm your order. We reserve the right to refuse or cancel an order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

Please note that time zones may affect the displayed order submission time. Our system operates using server time, which may differ from your local time zone. Additionally, order confirmation emails might not arrive at the exact same time that you placed your order due to server processing times, email delivery delays, or time zone differences.

Any attempts to manipulate the website, alter prices, modify checkout processes, or otherwise place fraudulent orders will result in immediate order cancellation. Such orders will not be processed or delivered, and no refunds will be issued for payment already made. We reserve the right to refuse service and report fraudulent activities to relevant authorities.

There are no free items offered on our website. All products require payment, and any attempt to obtain products without proper payment will be considered fraudulent and handled accordingly.

Pricing and Payment

All prices are shown in GBP (British Pounds) and exclude applicable taxes and shipping costs, which will be added at checkout.

We reserve the right to change prices for products displayed on our Website at any time. We make reasonable efforts to ensure that all information on our Website is accurate, including pricing information. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.

Payment must be made at the time of placing an order. We accept various payment methods as indicated on our Website.

Shipping and Delivery

Shipping and delivery times are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

Risk of loss and title for items purchased from our Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Third-Party Marketplace Purchases

EVERCREST HOLDINGS LTD products may be available for purchase through third-party marketplaces and platforms, including but not limited to Amazon, eBay, Etsy, and other online retailers ("Third-Party Marketplaces").

Third-Party Terms and Conditions

When purchasing our products through Third-Party Marketplaces, you are subject to the terms and conditions, privacy policies, and other policies of those platforms. These third-party terms govern your purchase transaction, payment processing, shipping options, returns, and other aspects of your purchase experience.

By making a purchase through a Third-Party Marketplace, you acknowledge and agree that you are entering into a separate agreement with that marketplace, and you must accept and comply with their terms and conditions in addition to ours.

Limitation of Responsibility

EVERCREST HOLDINGS LTD has limited control over purchases made through Third-Party Marketplaces. Issues related to ordering, payment processing, shipping, returns, refunds, and customer service for purchases made through Third-Party Marketplaces are primarily governed by the policies of those platforms.

While we strive to ensure a consistent customer experience across all sales channels, we cannot be held responsible for:

• Differences in pricing, promotions, or availability between our Website and Third-Party Marketplaces
• The actions or omissions of Third-Party Marketplaces in processing your order
• Payment issues, disputes, or chargebacks handled by Third-Party Marketplaces
• Shipping delays, damaged packages, or lost items shipped by Third-Party Marketplaces
• Return or refund policies that differ from our own

Customer Support for Third-Party Purchases

For orders placed through Third-Party Marketplaces, customer support issues should initially be directed to the relevant marketplace's customer service department. They are best positioned to assist with order-specific inquiries, shipping status, returns, and refunds.

For product-specific questions, warranty claims, or other inquiries related to the product itself rather than the order process, you may contact us directly using the contact information provided on our Website.

Returns and Refunds

Our returns and refunds policy is as follows:

• You have 30 days from the date of delivery to return an item.
• To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags attached.
• Certain products, such as personalized items, sale items, or intimates, cannot be returned.
• To initiate a return, please contact our customer service team with your order number and reason for return.
• Refunds will be issued to the original method of payment within 5-10 business days after we receive and inspect the returned item.
• Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error.

For items purchased through Third-Party Marketplaces, please refer to the returns and refunds policy of the marketplace where you made your purchase.

Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as follows:

• Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.
• You may store files that are automatically cached by your Web browser for display enhancement purposes.
• You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.
• If we provide social media features with certain content, you may take such actions as are enabled by such features.

Disclaimer of Warranties

THE WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING.

TO THE FULL EXTENT PERMISSIBLE BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE WEBSITE, INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE WEBSITE, OUR SERVERS, OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE;
• ANY CONTENT OBTAINED FROM THE WEBSITE; AND
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT,

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Website, including, but not limited to, your User Contributions, any use of the Website's content, services, and products other than as expressly authorized in these Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the courts of the United Kingdom.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Website following the posting of changes to these Terms will be deemed your acceptance of those changes.

Product Ratings and Reviews

Multi-Platform Rating System

EVERCREST HOLDINGS LTD displays product ratings that are aggregated from multiple platforms and sources, including but not limited to our own website, third-party marketplaces, and social media channels.

The displayed ratings are consolidated and updated by our administration team to provide a comprehensive overview of customer satisfaction and product performance across all sales channels.

Rating Calculation and Updates

Our rating system uses a weighted average methodology that considers factors such as recency of reviews, verification status of purchasers, and platform of origin.

Ratings are updated periodically at the discretion of our administration team. While we strive to ensure ratings are current and accurate, there may be delays between new reviews being posted on external platforms and their inclusion in our aggregated rating.

Disclaimer Regarding Ratings

EVERCREST HOLDINGS LTD makes no guarantees regarding the accuracy, completeness, or reliability of the displayed ratings. The ratings are provided for informational purposes only and should not be the sole factor in your purchasing decision.

We reserve the right to remove or exclude ratings from our aggregated score if they violate our content policies, appear fraudulent, or are otherwise deemed inappropriate at our sole discretion.

User-Submitted Reviews

By submitting a review on our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display the content throughout the world in any media.

You agree that your review will comply with our content guidelines, which prohibit content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.

We reserve the right to edit, move, or remove any review at any time for any reason without notice.