Frequently Asked Questions

Evercrest offers a premium range of luxury products Food and beverage, Digital products, Clothing and Household & Tech. Our products are crafted with exceptional materials and attention to detail to provide our customers with items that combine elegance, quality, and timeless design.

You can easily place an order through our website or selected platforms by browsing our collections, selecting your desired items, and proceeding to checkout.

If you purchase through our website payments will be taken through a secure payment method.

Your Journey to Luxury

If you need assistance with your purchase, please contact our customer service team.

Evercrest ships products worldwide with primary service areas in the UK, Europe, and North America. International shipping times and costs vary by location. We use trusted shipping partners to ensure your products arrive safely and in perfect condition.

Our products are priced according to their quality, craftsmanship, and exclusivity. We offer products across different price points, from our Essential Collection to our Premium and Limited Edition ranges. All prices are displayed in GBP and include VAT for UK customers.

We take great care with packing and shipping all products. Standard delivery within the UK typically takes 2-5 business days, while international shipping may take 7-14 days depending on location. All orders include tracking information, and premium delivery options are available for expedited service.

We offer a 30-day return policy for most items in their original condition. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange. Custom orders and certain limited edition items may have different return policies, which will be clearly indicated at purchase.

Quality is our highest priority. We work with skilled artisans and use premium materials for all our products. Each item undergoes rigorous quality control before leaving our facilities. We stand behind our craftsmanship with comprehensive warranty coverage for manufacturing defects.

Yes, you can track your order easily. Once your purchase is processed and shipped, you'll receive an email with tracking information. You can also check your order status by logging into your account on our website or contacting our customer service team with your order number.

Each product comes with detailed care instructions to ensure longevity and preserve its quality. We also provide general care guides on our website for different product categories. Following these guidelines will help maintain your Evercrest products in excellent condition for years to come.

Evercrest stands apart through our commitment to exceptional craftsmanship, sustainable practices, and timeless design. We combine traditional techniques with innovative approaches to create products that transcend trends. Our dedication to customer satisfaction and personalized service ensures an unparalleled shopping experience.